Corporate
Responsibility

Doing the work that matters | 2020

IDEXX corporate responsibility report cover for 2020

Corporate Responsibility is fundamental to how IDEXX operates as a business, employer, supplier, customer, and member of the community. We prioritize investments that support our Purpose and Guiding Principles, conduct ourselves with the highest ethical standards, empower and reward our employees, promote a culture that values diversity, equity, and inclusion (DEI), and seek to enhance environmental sustainability in our facilities and operations. Corporate Responsibility activities and environmental, social, and governance (ESG) performance benefit all of our stakeholders and promote continued, long-term value for our shareholders.

Read the full report

Metrics summary

105+ locations in 25 countries
More than 9,200 employees on 5 continents
Customers in 175 countries
$2.4 billion total company revenue in 2019
$133 million in research and development in 2019
Black and white puppy in the arms of a woman wearing a red checkered shirt

Environment

100% of CAG SNAP and most SNAP dairy products in the U.S. are packed in corrugated cartons with approximately 95% recycled content
10+ years—lifecycle of several IDEXX analyzers
100% of IDEXX worldwide manufacturing facilities are ISO certified
30,000-gallon rainwater storage unit installed at World Campus
50% indoor water use reduction at World Campus since 2017
8% increase in global square footage of facilities and operations since 2017
5% increase in tonnes of CO2 total emissions from facilities and operations since 2017
15% decrease in kWh per square footage average energy consumption at facilities and operations since 2017
2% decrease in million gallons of water usage at facilities and operations since 2017

 

Governance

8 new independent Board members have joined the Board in the last 9 years
36% of the Board of Directors are women 
27% of the Board of Directors are born and raised outside of U.S.
18% of our Board members are diverse in terms of race and/or ethnicity
9% of our Board members have a disability

Social

57% of employees in our global workforce disclosed their gender as female
28% of employees in senior leadership are women, representing a 22% increase since 2017
26% of global senior executives are women
11% of global senior executives are diverse in terms of race and/or ethnicity
8% of employees in our U.S. workforce disclosed their race and ethnicity as Black; 6% Asian; 5% Hispanic/Latinx; 1% American Indian, Alaska Native, Native Hawaiian/other Pacific Islander, and two or more races; 76% White
36% decrease in recordable Health & Safety incidents since 2017
29,687 training hours in 2019 for Talent Development courses available to global employees
0 modern slavery or human rights issues have been reported via our grievance reporting mechanism or IDEXX Ethics Hotline
Creation of global COVID-19 employee safety manuals translated in 23 languages
83% of employees feel fully engaged in their work at IDEXX
86% of employees indicated they are proud to work at IDEXX
50% less radiation from IDEXX’s proprietary ImageVue DR50 Digital Imaging System compared to computed radiography systems while achieving optimal image quality
24 veterinary schools reached with IDEXX Vetlab University Educational Program
IDEXX has donated tens of thousands of SNAP Tests to aid in disaster response efforts around the world
More than 2.5 billion people worldwide rely on IDEXX water tests
More than 1.5 billion IDEXX LPD tests have been used worldwide
4x increase in COVID-19 testing capacity for the state of Maine due to IDEXX’s OPTI SARS-CoV-2 RT-PCR Test Kit and mobile laboratory
IDEXXers in 75 locations in 14 countries raised funds for the World Wildlife Fund, RSPCA, Australian Red Cross, and Australian Veterinary Association Benevolent Fund in response to Australia bushfire crisis
50,000+ spay/neuter surgeries and preventive care testing through #SpayTogether, a partnership with IDEXX, the Banfield Foundation, and 25 other national organizations
7,194 employee volunteer hours in 2019
$840,000 corporate contributions to community organizations in 2019
More than $3.8 million corporate contributions to community organizations since 2015

A message from
Jay Mazelsky

IDEXX CEO Jay Mazelsky
As a purpose-driven organization, our nearly 40-year history has been dedicated to enhancing the health and well-being of pets, people, and livestock. Our Purpose and Guiding Principles inform every decision and action we take, including our firm belief that we are citizens of the communities in which we do business.
2020 is my first full year as President and Chief Executive Officer. I am so appreciative of how we have come together as a company to address the many challenges associated with the COVID-19 pandemic. At each turn, our employees have shown an unwavering commitment to supporting each other, our customers, and our communities.

Jay Mazelsky, President and CEO, IDEXX

A message from Jay Mazelsky

I am proud to share our 2020 Corporate Responsibility Report, which demonstrates tangible ways IDEXX has advanced initiatives in support of responsible corporate citizenship since our first report in 2018.

As a purpose-driven organization, our nearly 40-year history has been dedicated to enhancing the health and well-being of pets, people, and livestock. Our Purpose and Guiding Principles inform every decision and action we take, including our firm belief that we are citizens of the communities in which we do business.

2020 is my first full year as President and Chief Executive Officer. I am so appreciative of how we have come together as a company to address the many challenges associated with the COVID-19 pandemic. At each turn, our employees have shown an unwavering commitment to supporting each other, our customers, and our communities. Highlights from our 2020 report include:

  • Establishing the IDEXX Foundation, a donor-advised charitable fund, with a contribution of $10 million, to support activities aligned with our Purpose. The IDEXX Foundation’s priorities will be on long-term, outcomes-focused investments in areas such as supporting education in the veterinary and science, technology, engineering, and math (STEM) fields, including advancing diversity, equity, and inclusion in animal healthcare.
  • Prioritizing employee health and safety in a dynamic environment, with the introduction of pandemic safety protocols to reduce risk for our employees, their families, and our community.
  • Partnering with the State of Maine to quadruple the state’s COVID-19 testing capacity with the launch of our OPTI SARS-CoV-2 RT-PCR Test and mobile testing laboratory. We also partnered with other regulatory agencies globally to supply tests to support pandemic mitigation efforts.
  • Affirming our commitment to diversity, equity, and inclusion (DEI) through a public statement issued in June in the wake of global demonstrations against racial inequity. We at IDEXX have continued to listen, learn, and make progress to advance diversity and inclusion throughout our company.
  • Incorporating sustainability-focused planning, construction, and renovation at our global facilities, as well as driving innovative approaches to product packaging and insulation.
  • Advancing efforts to incorporate environmental, social, and governance (ESG) issues into our strategic planning and enterprise management processes.
  • Launching a new Global Whistleblower Policy that supplements our Code of Ethics and clearly describes how any IDEXXer can report ethical or other concerns under the protection of our strict non-retaliation policy, along with updated, innovative training for all our managers.

We have made good progress on several fronts and will continue to prioritize Corporate Responsibility as an important part of our business strategy. Looking forward, we are committed to being a responsible corporate citizen and advancing our efforts and goals in key areas we’ve highlighted throughout this report.

At IDEXX, we are driven by a desire to contribute to something bigger than ourselves by making a positive social impact on a global scale. I remain deeply thankful and appreciative of the work our more than 9,000 colleagues across the company perform each day to deliver on our Purpose.

One Health, one IDEXX

The philosophy of One Health,* that animals, humans, and the world we live in are interdependent, is core to who we are as a company and is reflected in all aspects of our business and contribution to society. Our people bring diverse perspectives to their work, and yet each day, they demonstrate a shared, personal connection to improving the standard of care for pets and livestock, keeping drinking water safe, and reducing our environmental footprint. This unifying purpose embodies the One Health philosophy and inspired our Corporate Responsibility narrative.
This changes everything. Acquiring this testing capacity is a major breakthrough for all the people of Maine…on behalf of this Administration and on behalf of all the people of Maine, I thank IDEXX for their ingenuity, generosity, and partnership. Acts like this demonstrate to us the heart of Maine’s extraordinary companies and the power of public-private collaboration."

Janet Mills, Governor of Maine


COVID-19 has presented unprecedented challenges around the world. With a commitment to keep pets and people healthy and safe, we felt a responsibility to help.
Report highlights
  • Championing efforts to reinforce the essential business classification for veterinary clinics and hospitals
  • Ensuring the viability of supply chains to deliver our most needed products and services
  • Developing new products and services to meet the challenges of the global crisis (COVID-19 tests for pets, humans, and wastewater)
  • Providing FDA-approved COVID-19 testing for the Maine Center for Disease Control and Prevention
  • Establishing a mobile PCR laboratory for COVID-19 testing to quadruple testing in Maine
  • Supporting employees with the Pandemic Paid Time Off Policy, safety manuals, and visual health and safety resources
  • Showing our gratitude for veterinary professionals with the #VeterinaryHeroes campaign
  • Helping feed families facing food insecurity near our World Campus
  • Collaborating with the Banfield Foundation to help with spay/neuter surgeries, preventive care testing, and healthcare services for pets in the wake of COVID-19

Our business focus

IDEXX products enhance the ability of veterinarians to provide advanced medical care, improve staff efficiency, and build more economically successful practices. IDEXX is also a worldwide leader in providing diagnostic tests and information for livestock and poultry, tests for the quality and safety of water and milk, and point-of-care and laboratory diagnostics for human medicine.
Dog and man sitting on top of mountain in sunshine after a hike

Companion Animal Group

The human-animal bond plays a valuable and proven role in the health and well-being of people.
Report highlights
  • IDEXX Preventive Care—Implementing diagnostics for a lifetime of healthy relationships
  • SNAP tests—Providing integral tools in disaster relief
  • Leading the way in radiation safety 
  • Helping customers reduce their environmental footprint 
  • Supporting the growth of new practices
  • Providing underserved communities access to diagnostic services in partnership with veterinary students
Water pouring into hands

Water

More than 2.5 billion people worldwide rely on IDEXX testing  to ensure the safety of their for drinking water.
Report hightlights
  • Testing by municipalities and water safety organizations on all seven continents and on the International Space Station
  • Developing a test that detects SARS-CoV-2 in wastewater
  • Contributing to public health across Canada, including in remote First Nations communities
  • Presenting the IDEXX Water Humanitarian Award to IDEXX collaborator, Dr. Robert Metcalf, in recognition of his innnovative and impactful work in Kenya
Brown and white cow chewing on wire fence

Livestock, Poultry, and Dairy (LPD)

Since 1985 more than 1.5 billion IDEXX livestock, poultry, and dairy tests have been used worldwide.
Report highlights
  • Managing the threat of highly contagious foot-and-mouth disease (FMD) among cattle, sheep, goat, pig, and wildlife populations
  • Revolutionizing cattle reproductive practices in Switzerland
  • Ensuring food security for a growing global population
  • Reducing the impact on the environment from protein production
  • Keeping livestock healthy and productive
Laboratory technicians pipetting

OPTI Medical Systems

OPTI Medical specializes in the design and manufacturing of point-of-care and laboratory diagnostics for human medicine.
Report highlights
  • Developing reliable, cost-effective products that combine accuracy with convenience, ease of use, and clinical flexibility to support blood gas and electrolyte analysis and infectious disease diagnostics
  • Developing a laboratory test kit for the detection of SARS CoV-2, the virus that causes COVID-19
  • Providing fast and accurate blood gas and lactate analysis results to assist the early detection of sepsis, a life-threatening issue in hospital settings

Our people and workplace

Smiling employee working at her desk

Our beginnings and growth in Maine

IDEXX was founded in 1983 with five employees in Portland, Maine. As a global company, nearly 40 years later, we are still proud to be headquartered in the Pine Tree State. Our World Campus is located in Westbrook and employs more than 2,700 Maine residents.
Having IDEXX headquartered in Maine means we can provide opportunities for Mainers to remain in-state to pursue dynamic careers in a broad range of disciplines. Many of our employees have made IDEXX their career-long home and gained experience in diverse areas of the company throughout their professional development.
I am so grateful for the opportunity to build a fulfilling career in my home state. No matter where in the company my career takes me, I am able to build on the knowledge and skills I have gained so far to make lasting contributions to IDEXX’s Purpose."

Christine Reynolds, Associate Scientist II, Product Development

Our culture

IDEXX’s culture is reflected in the passion our employees have for our Purpose, our focus on driving innovation as demonstrated in our pipeline of products and services, fostering employee well-being and safety, advancing diversity and inclusion, progressing environmental sustainability across the enterprise, and investing in facilities that enhance the employee experience.
We will cultivate and support a culture of inclusion—where our innovative spirit is enhanced by our diversity."

Chanel Lewis, Senior Manager, Global Diversity and Inclusion


Diversity, equity, and inclusion

Our global workplaces are dynamic, supportive of our employees, and representative of our customers and communities.
Report highlights
  • Charting the course towards greater diversity, equity, and inclusion
  • Promoting pay equity
  • Cultivating diverse leaders of tomorrow
  • Sourcing, recruiting, and hiring diverse talent
  • Providing employees the tools, resources, and training that enable career advancement
  • Partnering with organizations providing increased access to development and career advancement opportunities, specifically for women and underserved populations

Employee well-being

Our focus on awareness, education, and empowerment inspires employees and their families to live their healthiest lives.
Report hightlights
  • Enhancing paid family care leave
  • Addressing additional time off needs during the pandemic
  • Piloting the Make It OK campaign to reduce mental health stigma
  • Providing access to chronic pain coaching and financial education
  • Empowering global well-being engagement and incentives through Virgin Pulse
  • Gold award winner from the Business Group on Health
  • Gold level recognition from the American Heart Association's Workplace Health Achievement Index
Employee with face shield and mask working in facility

Health and safety

Global oversight and management systems support our employees' health and safety.
Report highlights
  • Making safety manuals universally accessible
  • Creating global safety manuals to reduce COVID-19 exposure and transmission in the workplace
  • Securing personal protective equipment (PPE) for all essential employees
  • Training safety champions and establishing safety teams around the globe
  • Standardizing incident reporting to share lessons and bolster safety programs for all locations

Partnering and volunteering

IDEXX is committed to being a good corporate citizen in every country in which we do business.
Report hightlights
  • Launching the IDEXX Foundation
  • Partnering with organizations that are aligned with our Purpose
  • Employees from 75 IDEXX locations in 14 countries supporting the emergency response campaign to help animals and people impacted by the Australia bushfires
  • $840,000 total corporate contributions to community organizations
  • 7,194 global employee volunteer hours

Environmental sustainability and innovation

Employee working in community garden
Our goal is to continuously improve our sustainability practices without compromising diagnostics. We are committed to being a holistically responsible company."

Tina Hunt, Executive Vice President, Point-of-Care Diagnostics and Operations


IDEXX’s culture of innovation, continuous improvement, and entrepreneurial spirit are core to advancing environmental sustainability with our products, processes, and facilities. Our progress to date is driven by enterprise and employee-led initiatives that consider our impact on people and the environment.

Facilities management

We reduce energy and water usage, advance sustainable waste disposal and recycling, and create healthy workplaces.
Report highlights
  • Following the U.S. Green Building Council (USGBC) standards for constructing the Synergy East expansion on our World Campus
  • Meeting, and in some areas exceeding, European Union green building standards in constructing our reference laboratory in Kornwestheim, Germany, and related facilities
  • Tracking energy and water usage at all facilities that are IDEXX-owned and leased properties (85% of our square footage)
  • Developing a multi-year environmental sustainability strategy with science-based targets
  • Goal to undertake a third-party carbon footprint assessment and climate-related risk and opportunity scenario analysis
Employee working in warehouse behind table with shipping boxes

Supply chain and product stewardship

Global suppliers are required to follow laws and regulations and act responsibly regarding labor and human rights issues.
Report highlights
  • Participating in the circular economy (principles that maximize the value and useful life of physical goods)
  • Designing the new ProCyte One Hematology Analyzer to reduce environmental impact from reagents to packaging to electricity use
  • Assuring supplier's quality management systems satisfy IDEXX’s exacting quality requirement, including modern slavery and human rights issues
  • Improving our product tracking and tracing, and expanding our data-gathering capabilities to increase our supply chain sustainability
  • Establishing protocols for Standards-Based Testing and Design, European Union Composition Compliance, and Chemical Compliance

Corporate governance, leadership, and ethics

Dog jumping in fall leaves
We all have one common responsibility—conducting our business with the highest ethical standards. This common thread ensures we will indeed create long-term value."

Alexandra Gaugler, Senior Director, Chief Compliance Officer


IDEXX is committed to maintaining high ethical standards as well as corporate governance practices and accountability that align with our Purpose and Guiding Principles and contribute to the creation of long-term value for all our stakeholders. This commitment extends from our Board of Directors and executive leadership to all our employees, and we believe it is an important contributor to IDEXX’s strong financial performance relative to our similar businesses and companies in the S&P 500 index.
Report highlights
  • Adopting Corporate Governance Guidelines for effective Board oversight
  • Ensuring continued Board effectiveness through succession planning, diversity, self-assessments, and continuing education opportunities
  • Overseeing risk assessment and management activities
  • Launching a refreshed Code of Ethics, resource guide, and IDEXX Ethics Hotline
  • Completing a third-party distributor diligence program
  • Launching a Global Whistleblower Policy
  • Marketing our products and services ethically by presenting truthful claims that are substantiated, where relevant, by peer-reviewed and third-party studies

*For examples of how One Health is defined by globally respected organizations, please visit the United States Centers for Disease Control and Prevention (CDC) at cdc.gov/onehealth/basics/index.html and the American Veterinary Medical Association (AVMA) at avma.org/resources-tools/one-health.